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484
4xx Client error, RFC 3261

SIP 484 Address Incomplete

SIP 484 Address Incomplete means the number is too short to route. Usually the call was sent before the whole number was dialled, or digits were cut off.

Who sends it
The SIP trunk
When
Placing the call (INVITE)
Retry?
Not until the full number is sent.
The caller hears
A failure tone straight after dialling, sometimes before you finish typing the number.
PBXYour phone or PBX
SIPThe SIP trunksends 484
☎The called side
FIX

What causes 484, and how to fix it

484 means the number stopped short. The server could tell it was the start of a valid number, but not enough digits arrived to route it.

  1. 1
    Most common

    The phone sends the call too early because its dialling timeout is short.

    Lengthen the inter-digit timeout on the phone, or press # (or the send key) to send the number at once.

  2. 2
    Most common

    The PBX dial plan strips too many digits before sending the call to the trunk.

    Check the outbound route rules so the full international number reaches the trunk.

  3. 3
    Sometimes

    The number was dialled without its country code.

    Dial +, the country code and the number, or set your dial plan to add the country code.

  4. 4
    Rare

    Overlap dialling is enabled, so digits are sent one by one.

    Turn off overlap dialling on the trunk; SIP trunks expect the whole number in one request.

LOG

What 484 looks like in a SIP log

SIP/2.0 484 Address Incomplete

Capturing one: reading the SIP log.

SIP response
SIP/2.0 484 Address Incomplete
Via: SIP/2.0/UDP 203.0.113.10:5060;branch=z9hG4bK-74bf9
Call-ID: [email protected]
≠

Not to be confused with

484, 404 or 485?

404

Not Found

A complete number was not found. 484 means the number is too short to look up.

485

Ambiguous

The address matches several possible destinations.

FAQ

SIP 484 questions

Why do I get 484 while I am still dialling?
Your phone decided you had finished and sent the call. Raise the dialling timeout, or end each number with # so the phone sends it at once.
How long can a phone number be?
Up to 15 digits after the plus sign, including the country code (ITU-T E.164).

Not 484? Look up another code.

The full list: SIP response codes. 484 again and again? Check your SIP trunk configuration.