Terms of service

1. About these terms

These terms apply to your use of LinkedSIP: the website, the account area, SIP logins, calls and any phone numbers provided to you. They form an agreement between you and LinkedSIP ("we", "us"). By creating an account you accept them, together with the acceptable use policy, the payments and refunds policy and the privacy policy. If these documents conflict, these terms apply.

2. Your account

• You must be at least 18 years old and able to enter into a binding agreement. If you open an account for a business, you confirm you are authorised to bind it.
• The details you give us must be accurate and kept up to date. We contact you by email and in your account inbox, and a message sent there counts as notice to you.
• You may not use the service where the law forbids it, or if you are a person that applicable sanctions prohibit us from dealing with.
• We may ask for more information, and we may suspend or close an account that breaks these terms or the acceptable use policy.
• One person or business may hold more than one account only with our agreement.

3. The service

LinkedSIP provides outbound calling over SIP to phone numbers in the destinations we publish. Your SIP login is set up by our team and appears on the SIP logins page of your account when it is ready. Phone numbers for incoming calls are provided on request, where available, under the terms shown when they are offered. We do not provide emergency calling (section 9).

We deliver the service with carriers and providers we choose. Calls pass through networks we do not control, including your internet connection and the carriers that complete calls abroad. We aim to route calls well, but we do not promise that every number can be reached, that a destination will stay available, or a particular call quality.

4. Prepaid credit and prices

• The service is prepaid. You add credit to your account before you call, and credit is held in US dollars.
• Each destination has a published rate and billing increments. A call is charged at the rate in force when it starts, for the seconds billed under those increments, plus any per-call fee shown with the rate. See pricing.
• Calls and number fees are taken from your balance. If your balance cannot cover the next period of a call, the call may be ended. You must not run up charges beyond your credit, and any amount you owe us is due straight away.
• We may change rates. Changes apply to calls that start after the new rate is published.
• Credit is not a bank deposit or electronic money. It earns no interest, cannot be withdrawn, paid out or transferred to another account, and can only be used for our services.
• If a charge is applied in error, we add the amount back to your balance with a separate entry on your statement. Tell us within 30 days of a charge you think is wrong.
• Prices are shown without taxes. If a tax applies to your purchase where you are, you are responsible for it unless we show it separately.

5. Payments

Credit is added with the cryptocurrencies listed in your account. Payments are final once credited. How payments are matched and credited, and how underpayments, overpayments and refunds are handled, is set out in the payments and refunds policy.

6. Keeping your logins secure

• Calls made with your SIP logins are billed to your account, whoever makes them. Keep passwords secret and limit who has access to your phone system.
• Tell us straight away if you think a login has been misused, and we will suspend it.
• We may suspend a login or limit calling when we see activity that looks like fraud or misuse, to protect you and the networks we connect to.
• Protect your account sign-in with a strong password and two-step verification.

7. How you may use the service

You must follow the acceptable use policy and the law that applies to you and to the people you call. You are responsible for the caller ID you send and for having the right to use it. You agree to cover our reasonable costs and losses, including carrier penalties, that result from your breach of these terms or the acceptable use policy.

8. Suspension and closing an account

• You can close your account at any time by contacting us. Credit left on a closed account is not paid out.
• We may suspend or close an account that breaks these terms or the acceptable use policy, that we reasonably believe is involved in fraud, or where the law or a carrier requires it. Where it is safe and lawful, we will tell you why.
• We may stop offering the service or a destination. If we close the whole service, we will give at least 30 days' notice so you can use your credit.

9. No emergency calls

LinkedSIP does not support calls to emergency services. Do not use it to reach police, fire, ambulance or any other emergency number. Make sure everyone who uses a phone connected to the service knows this and has another way to call for help.

10. Availability and changes to the service

We work to keep the service running but do not promise it will be available at all times or free of errors. Maintenance, carrier faults and events outside our reasonable control, such as network outages, power failures, attacks or government action, can interrupt calls, and we are not responsible for delays or failures they cause. We may change features, destinations and technical settings, and will give notice of changes that require action from you.

11. Liability

The service is provided as described on our website. To the extent the law allows, we give no other promises about it. We are not liable for indirect or consequential loss, lost profits or lost business, or for losses caused by networks we do not control, by misuse of your logins, or by your phone system. Our total liability to you for all claims is limited to the amount you paid us in the three months before the first claim arose. Nothing in these terms limits liability that cannot be limited by law.

12. Changes to these terms

We may update these terms. We will publish the new version with its date and, for significant changes, notify account holders at least 14 days before they take effect. If you do not accept a change, you can close your account before it takes effect. Continuing to use the service after that means you accept the updated terms.

13. Your rights as a consumer

If you are a consumer, you have rights under the law where you live that these terms cannot take away, and nothing in these terms affects them. Where that law gives you a right to cancel a purchase made at a distance, you ask us to make credit available as soon as your payment confirms, as described in the payments and refunds policy.

14. Complaints and disputes

Send complaints to [email protected]. We aim to answer within 14 days and will try to resolve the matter with you first. If you are a consumer and we cannot agree, you can contact the consumer protection body or the courts where you live.

15. General

• These terms and the documents they refer to are the whole agreement between you and us about the service.
• If a court finds part of these terms invalid, the rest stays in force.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your account or these terms to someone else without our agreement. We may transfer them to whoever takes over the service, and we will tell you if that happens.