Acceptable use policy

You may not use the service to

• Break the law where you are, where the person you call is, or where the call passes through.
• Make unwanted or unsolicited calls, including automated or prerecorded calls without the consent the law requires, and calls to people who have asked not to be called.
• Run automated mass dialing, predictive dialing or call centre campaigns, unless we have agreed to it in writing.
• Send a caller ID you do not have the right to use, or hide or change caller ID to mislead the person you call.
• Harass, threaten, defraud or deceive anyone.
• Generate calls to inflate traffic or revenue, such as calls to numbers that pay you or someone else for incoming traffic, short calls placed to get call-backs ("wangiri"), or calls with no real person or purpose behind them.
• Resell the service or share your SIP logins with people outside your organisation, unless we have agreed to it in writing.
• Try to get around call limits or destination blocks, or use another customer's account or logins.
• Probe, scan or attack our systems, or interfere with other customers' use of the service.
• Carry content or calls that are unlawful, such as fraud, threats, or the exploitation of children.
• Get around sanctions, or use the service on behalf of someone sanctions prohibit us from dealing with.

Emergency calls

The service does not support calls to emergency services and must not be used for them. See the terms of service.

Your responsibilities

• Keep your logins and phone system secure. Calls made with your logins count as your calls.
• Make sure everyone who uses a phone connected to your account follows this policy.
• Answer our questions about unusual traffic promptly.

How we enforce it

We may review traffic for signs of fraud and misuse, for example sudden spikes, many very short calls or calls to high-risk ranges. When we see a likely breach we may limit calls, suspend a login or the account, block destinations, or close the account. If traffic breaks this policy, credit used for it is not refunded, and we may report it to carriers or authorities where the law requires or allows.

Where it is safe and lawful, we will contact you first and give you a chance to explain or fix the problem.

Reporting misuse

If you receive unwanted calls that you believe came through our service, contact us with the date, time and number that called you.